To most efficiently bring you the new ProMedica Patient Portal, our physician offices and hospitals will go live in waves. We’re starting with our ProMedica Physician practices. All of the practices will be live before the end of the year.
A special note for our current patient portal account holders: If you already use our current patient portal and your physician has not transitioned to the new one, please understand:
Managing your health and well-being has never been easier! ProMedica is proud to offer our patients this free and convenient portal. It provides secure internet access to your medical information from all of your ProMedica Physicians.
Note: The patient portal provides access to 80+ test and lab results. If you are unable to view a specific test or result, you should contact your primary care provider.
Anytime and anywhere, you can:
Building a patient portal that will meet your needs is a large undertaking. To make sure that our final product works well and helps you to best manage your health care, we will bring our physician practices and hospitals online in waves. Before the end of the year, all of our ProMedica Physicians will go live with the new patient portal.
To find out if your ProMedica Physicians’ practice is live today, see our list by clicking on the information box at the top of the page. And, know that if you don’t see your ProMedica Physician on that list, you will soon!
As we move forward, we apologize for any delays you may experience as we implement the new portal and our staff learns how to use it. We appreciate your patience during the transition.
If you have difficulty using the ProMedica Patient Portal, we can help. Our customer support reps are available from Monday – Friday, 8 a.m. – 4:30 p.m.
If you would like to make a payment, click the “pay your bill” link for access to your billing accounts.
With the proper consent, you can create a family account that will allow you to access the health information of family members who are older than 18. You will have the same access to patient information and account as you do with your own patient portal account.
You’ll need to complete an proxy authorization form. This form is available online. Take the completed form to your loved one’s ProMedica Physician. The staff will generate a PIN that will be sent to your email.
Note: You both need to be ProMedica patients.
Download proxy authorization form.
Children younger than 13 can be linked to a parent’s portal account. You’ll follow the same process you did to activate your own personal portal account.
Note: When your child turns 13, he or she will no longer be linked to your portal account. This happens automatically. We must do this to comply with State and Federal laws that protect your child’s right to medical privacy. They cannot have their own portal account until they turn 18.
When using the patient portal, all communications between you and your physician's office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) 128-bit encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. Additionally, you set your own username and password.
Also note: Protect your login and password information. Never share it with anyone. If you think that your password has been compromised, change it immediately.
If you are already using our current patient portal and your physician has not transitioned to the new one, please understand:
No matter how many ProMedica Physicians provide your care, you will only have one patient portal account. You will be able to access the medical information you need from all of your physicians through your one account. Also, you only need to register once for your account and it can be through any of your ProMedica Physicians.
Find a ProMedica Physician
You can reset your password by clicking on “Forgot Your Password.”
You can request that your user name be sent to your personal email address by clicking on “Forgot Your Username.”
For additional help, contact customer support:
Your account will be disabled after three unsuccessful login attempts. To re-activate account, contact customer support.
Most routine lab results will be posted to your portal account. However, highly sensitive test results will not be shared with you through the portal. Examples include testing results for sexually transmitted disease, HIV and biopsies. You’ll receive a message through the portal when the testing results are complete, so you know when you can follow up with your provider.
Also note: only the results from tests performed at a ProMedica lab or hospital will appear in your portal account.
First, let us assure you: Your medical information is safe. Regardless of what you see in your patient portal account, all of your previous medical information is safe and secure in our archived records. At your next visit, a member of your physician’s staff will confirm and update your information in our electronic health record. The patient portal pulls the information you see from that record. If you have questions about this process or your medical records, please contact your physician’s office.
Your PIN will not expire and it can be resent to you. Please:
We will verify your identity. Please be prepared to share your email address and answer a few personal security questions.
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Don't have an account? You can register in just a few simple steps. Click Enroll Now to begin.