We are excited to announce that ProMedica is phasing in a new and improved patient portal over the next several months, called ProMedica MyChart.

Please note that the current patient portal will be discontinued on July 1, 2016, which means you will no longer be able to access this portal account after that date (This does not apply to St. Luke's / Wellcare locations). In addition, the ability to request online appointments through this portal will be disabled on 5/16/2016.

In preparation for this transition, much of your key information has automatically transferred into MyChart (except for data you entered yourself). To enroll in MyChart, go to: or you can sign up at your office visit. For questions about activating your account, please email

During this transition you will notice some Provider's names no longer listed in this portal for requesting an appointment or to ask a question. This means that these locations have become active in MyChart.

In addition, ProMedica Physicians Cardiology has a new Patient Portal and will not appear in this portal. Please go to to register for the GEMMS patient portal.

Anytime and anywhere, you can:

  • New: The “Ask a Question” feature is now available for registered users to communicate directly with their physicians or office staff. For more detail please see “Announcements”.
  • Request routine medical appointments
  • Pay your ProMedica medical bills
  • Complete health history forms
  • Check routine lab results*
  • Enter and keep track of personal test results and other medical information in your secure, online medical health record
  • Create and manage family accounts for parents and children ages 0 to 12 years old
  • Receive secure messages from your physician and their office staff
  • Refill your prescription through The Pharmacy Counter
* The patient portal provides access to 218+ test and lab results. If a specific test or result isn't viewable, please contact your primary care provider. Allow 72 hours for results to be viewable in your account. All results will be available after they have been analyzed by the lab.

How do I get Access?

  • Request a PIN from your ProMedica Physician's office and provide them with your email address. This can be done in person or over the phone. Also, you may email support at: Please include your full name and date of birth with all requests.
  • Check your inbox for an email containing your PIN.
  • Follow the instructions in the email to complete enrollment and log in to the portal.


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