Important information about your patient portal [+]

To most efficiently bring you the new ProMedica Patient Portal, our physician offices and hospitals will go live in waves. We’re starting with our ProMedica Physician practices. All of the practices will be live before the end of the year.

A special note for our current patient portal account holders: If you already use our current patient portal and your physician has not transitioned to the new one, please understand:

  • ProMedica is introducing a new and improved portal for our patients. If your physician has NOT been transitioned to the new portal, you can continue to use your existing portal account. Log in using the following link: ProMedica Patient Portal - Powered by Intuit Health

  • If your physician has transitioned to the new portal, you’ll need to create a new account. Soon, your old portal account will no longer be available. To set up your new account, please contact your physician's office.

  • If you have already enrolled in our new system, congratulations! You can log in using the Username and Password you set up during the enrollment process.

 

Welcome to your ProMedica Patient Portal

Managing your health and well-being has never been easier! ProMedica is proud to offer our patients this free and convenient portal. It provides secure internet access to your medical information from all of your ProMedica Physicians.

Note: The patient portal provides access to 80+ test and lab results. If you are unable to view a specific test or result, you should contact your primary care provider.

Anytime and anywhere, you can:

  • Request routine medical appointments
  • Review and pay your ProMedica medical bill
  • Complete online health forms
  • Check routine lab results
  • Enter and keep track of personal test results and other medical information in your secure, online medical health record
  • Manage the health of your loved ones with a family account
  • Receive secure messages from your physician and their office staff
  • Refill your prescriptions through The Pharmacy Counter

It’s as easy as 1-2-3 to enroll

  1. Call or visit your physician’s office.
  2. Request a PIN (personal identification number) by providing your email address. (To protect your health information, please know your physician’s staff may request to see a photo ID or ask questions to verify your identity.)
  3. Watch your email for your PIN. The email will provide instructions for completing your enrollment.

All good things take time!

Building a patient portal that will meet your needs is a large undertaking. To make sure that our final product works well and helps you to best manage your health care, we will bring our physician practices and hospitals online in waves. Before the end of the year, all of our ProMedica Physicians will go live with the new patient portal.

To find out if your ProMedica Physicians’ practice is live today, see our list by clicking on the information box at the top of the page. And, know that if you don’t see your ProMedica Physician on that list, you will soon!

As we move forward, we apologize for any delays you may experience as we implement the new portal and our staff learns how to use it. We appreciate your patience during the transition.

If you have difficulty using the ProMedica Patient Portal, we can help. Our customer support reps are available from Monday – Friday, 8 a.m. – 4:30 p.m.

  • Please call 800-936-7250 or 419-824-7250. You may need to leave a message. However, one of our customer support reps will return your call.
  • Or, email promedicapatientportal@promedica.org.

How to pay your bill

If you would like to make a payment, click the “pay your bill” link for access to your billing accounts.

Frequently Asked Questions

Can I access adult family members’ health information through the portal?

With the proper consent, you can create a family account that will allow you to access the health information of family members who are older than 18. You will have the same access to patient information and account as you do with your own patient portal account.

You’ll need to complete an proxy authorization form. This form is available online. Take the completed form to your loved one’s ProMedica Physician. The staff will generate a PIN that will be sent to your email.

Note: You both need to be ProMedica patients.

Download proxy authorization form.

Can I access my child’s health information through the portal?

Children younger than 13 can be linked to a parent’s portal account. You’ll follow the same process you did to activate your own personal portal account.

  • Call or visit your child’s ProMedica Physician’s office.

  • Request a PIN (personal identification number) by providing your email address. (To protect your child’s health information, please know your physician’s staff may request to see a photo ID or ask questions to verify your identity.)

  • Watch your email for the PIN. The email will provide instructions to complete your child’s enrollment.

Note: When your child turns 13, he or she will no longer be linked to your portal account. This happens automatically. We must do this to comply with State and Federal laws that protect your child’s right to medical privacy. They cannot have their own portal account until they turn 18.

How do I register for the ProMedica Patient Portal?

  1. Call or visit your ProMedica Physician’s office.
  2. Request a PIN (personal identification number) by providing your email address. (To protect your health information, please know your physician’s staff may request to see a photo ID or ask questions to verify your identity.)
  3. Watch your email for your PIN. The email will provide instructions to complete your enrollment.

How secure is the ProMedica Patient Portal?

When using the patient portal, all communications between you and your physician's office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) 128-bit encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. Additionally, you set your own username and password.

Also note: Protect your login and password information. Never share it with anyone. If you think that your password has been compromised, change it immediately.

I already use your current patient portal. What does the new patient portal mean to me?

If you are already using our current patient portal and your physician has not transitioned to the new one, please understand:

  • ProMedica is introducing a new and improved portal for our patients. Check out the list above. If your physician is NOT listed, you can continue to use your existing portal account. Log in using the following link: ProMedica Patient Portal - Powered by Intuit Health

  • If your physician is listed above, you’ll need to create a new account. Soon your old portal account will no longer be available. To set up your new account, please contact your physician's office.

I have more than one ProMedica Physician. Can I access my health information for both through a single patient portal account?

No matter how many ProMedica Physicians provide your care, you will only have one patient portal account. You will be able to access the medical information you need from all of your physicians through your one account. Also, you only need to register once for your account and it can be through any of your ProMedica Physicians.

What do I need to access the ProMedica Patient Portal?


Find a ProMedica Physician

What if I can’t remember my username or password?

You can reset your password by clicking on “Forgot Your Password.”

You can request that your user name be sent to your personal email address by clicking on “Forgot Your Username.”

For additional help, contact customer support:

What if my account is disabled?

Your account will be disabled after three unsuccessful login attempts. To re-activate account, contact customer support.

Which lab test results are available through the ProMedica Patient Portal?

Most routine lab results will be posted to your portal account. However, highly sensitive test results will not be shared with you through the portal. Examples include testing results for sexually transmitted disease, HIV and biopsies. You’ll receive a message through the portal when the testing results are complete, so you know when you can follow up with your provider.

Also note: only the results from tests performed at a ProMedica lab or hospital will appear in your portal account.

Why does some of my medical information appear wrong or is missing from my new portal account?

First, let us assure you: Your medical information is safe. Regardless of what you see in your patient portal account, all of your previous medical information is safe and secure in our archived records. At your next visit, a member of your physician’s staff will confirm and update your information in our electronic health record. The patient portal pulls the information you see from that record. If you have questions about this process or your medical records, please contact your physician’s office.

Will my PIN expire? Can it be replaced if I lose it?

Your PIN will not expire and it can be resent to you. Please:

We will verify your identity. Please be prepared to share your email address and answer a few personal security questions.

 

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